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Refreshing December 14, 2011 10:19 am TB

When on to “chat” tech support for Carbonite this morning. The guy’s name came up on the chat, along with his location: Lewiston, Maine.

I’ve noticed a trend lately leaning back toward U.S. locations for tech support, but this is the first support site I’ve seen that actually tells you exactly where the guy is.

  • Uh, Tom... by Robert 2011-12-14 16:15:45
    • If an overseas tech support guy can perfectly fake an American accent, command of the language, and knowledge, what difference ... by TB 2011-12-14 17:01:15
      • I have to admit to some frustration myself. While the people who are providing customer service are trying very ... by bowser 2011-12-15 16:03:24
        • It's important to remember that the person you're talking to on the phone in these cases, whether it's tech support, ... by TB 2011-12-15 17:17:22
          • I bought a computer for a friend from Dell. He was paying for it, wanted me to order the ... by bowser 2011-12-15 17:39:10
            • I guess I get used to it. by TB 2011-12-17 11:26:29

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