Mme Reclus requests the assistance of the Geek Squad at the Zone. She is running Windows XP PRO.

She has an HP PSC1410 inkjet printer/scanner/copier connected to her system via USB. The system has suddenly started taking a very long time to start printing, even short documents, although once printing begins it finishes quickly. The problem seems to have started after a Trojan attack which was caught by her Malwarebytes, and which she used to remove the malware. She fears maybe some “good” software was unwittingly affected by her clean-up..

She has since reinstalled the printer from the CD, but that doesn’t seem to resolve the problem. The “printer properties and settings” page on her Control Panel has all kinds of buttons and switches, but trying to figure out what they actually do is impossible.

Can anyone come up with a suggestion on how to troubleshoot this? Thanks.